Could not log in? Let us help.
First of all, check
- E-mail and password: make sure they are typed correctly. A simple typo can block access.
Account locked after incorrect attempts?
- After 4 unsuccessful login attempts, the system automatically locks your account for security.
- This measure protects you and every user of the platform.
What to do if access remains locked?
- Click the chat balloon in the bottom right corner of the screen, the one that says "How can we help?";
- Talk to our support team and provide your registered e-mail;
We will check and help you recover access as soon as possible.
Security tip
- Avoid very simple passwords and, if possible, turn on two-step verification.
