See below how account deletion works, for subscribers and for content creators.
To delete a subscriber account
- Log in with your e-mail and password;
- Click your profile photo (top right corner);
- Scroll down and, in the right-hand column, click Settings;
- Click your profile photo again;
- Select the last option, Delete Account;
- Read the notice about permanent deletion carefully;
- Confirm the action to complete the process.
Attention: if you have an active subscription with a creator or a balance in the Wallet, you will lose access. There is no refund or chargeback for purchases, active subscriptions or wallet balance.
To delete a content creator account
- Same path: profile photo > Settings > profile photo > Delete Account > read the notice > confirm.
Important: deletion is only possible after every active subscription and purchased content has expired, which takes 60 days.
If you want to leave before that, you can ask our support team to deactivate the account, which blocks new purchases and removes the profile from the ranking. Even with the account deactivated, subscribers with an active subscription keep access to the content they already bought until the end of the validity period (60 days).
Questions? Talk to us by clicking the help balloon in the bottom right corner of your screen. And if one day you want to come back, you are always welcome.
