This error usually happens when:
- The CPF was already registered on the platform before;
- The sign-up was interrupted before being completed.
How to resolve it
- Click the chat balloon in the bottom right corner of the screen ("How can we help?");
- Talk to our support team;
- We will check and regularize your account right away.
Important
To keep your registration secure, we will need to validate some basic information. It is quick and safe.
