Even though Privacy's system does not allow withdrawals to bank accounts that are not in the holder's name, it is important to act quickly to protect your data.
Follow the steps below to strengthen your account security:
1. Change your password right away
- Open your account settings menu: click your profile photo and the option is at the end of the list
- Go to "Security" and create a new password
- Avoid reusing old passwords or easy combinations
2. Talk to our support team
If you still do not feel safe after changing the password, contact us. Our team is ready to:
- Guide you on the next steps
- Change the access e-mail, if needed
- Strengthen your profile's protection
Click the chat icon in the bottom right corner of the screen (the one with the message "How can we help?")
3. Turn on two-factor verification (2FA)
This extra layer of protection is essential. Here is how to turn it on:
- Go to the Security and Privacy menu
- Click "Enable two-factor verification"
- Follow the instructions shown on screen
- You will need an authenticator app (such as Google Authenticator or Authy) installed on your phone
Count on us
Your security is a priority at Privacy. If you have any questions or need help, talk to us. We are here to make sure your experience is light, protected and peaceful.
