Let us solve this together. Check below the possible reasons and how to fix them:
Credit card: check the details
- Make sure your personal data is filled in correctly in your Privacy profile (name, CPF and date of birth);
- Small mistakes such as a swapped or missing digit can block the transaction;
- Also check whether your card is enabled for online purchases and has available limit.
Pix payment: what may be happening
- After scanning the QR Code or copying the code, the payment must be made within the validity period;
- If something goes wrong or the payment does not show up, do not repeat the operation right away; there may be a short processing delay.
Incomplete registration?
- Make sure your profile is fully filled in, including e-mail and CPF;
- Without that information, payment methods may refuse the operation for security reasons.
Talk to us
If you have checked everything and still cannot complete the subscription: click the balloon in the bottom right corner of your screen (where it says "How can we help?"). Our team will check your case and guide you.
