What is the Privacy Wallet
You top up balance via Pix (or with crypto assets, if you are outside Brazil) and use that balance to subscribe to creators, buy content in chat, join lives, make video calls and send Mimos (tips). The balance is released immediately, does not expire and cannot be withdrawn, transferred or refunded, except where the law provides otherwise.
How the Wallet bonus works
In promotional campaigns, Privacy may grant a bonus on top-ups made to the Wallet. The rules of each campaign (percentage, minimum top-up amount, limit per subscriber, period and eligible countries) are announced at the time of the promotion.
- The bonus is credited automatically after the top-up payment is confirmed;
- The amount appears in the Wallet balance and in the statement;
- The bonus follows the same rules as the balance: exclusive use inside Privacy, no withdrawal or chargeback;
- The bonus is personal and non-transferable. Misuse or fraud may result in account blocking and cancellation of the bonus.
My top-up did not receive the bonus
Check whether the top-up was made within the campaign period, whether it reached the minimum amount and whether you have not yet reached the bonus limit. If everything is correct, talk to support through the balloon in the bottom right corner of the screen.
