There are currently two official support channels. Choose the one that is most convenient for you whenever you need technical support:
Chat (inside the platform)
Fast, secure and fully inside Privacy. How to reach it:
- In the main menu, click "Help";
- You will be taken to our Help Center;
- In the bottom right corner of the screen, click the "How can we help?" button;
- Wait for the first messages to load (do not type anything yet);
- Follow the buttons that appear until you are directed to an available agent;
- Important: do not close the chat. That is where you will receive assistance.
Instagram (Direct)
We are also on Instagram. Our official profile is @sejaprivacy.
- Send a Direct message with your question or request;
- Our team will reply as soon as possible within support hours.
Support hours
- Monday to Friday: 24 hours a day
- Closed on Saturdays, Sundays and national holidays
Count on us whenever you need, by chat or on Instagram.
