Most of the time the reason is simple and quick to solve. The error usually happens because of cache build-up in the browser or device.
Clearing the cache on your device
Android (using Chrome)
- Open the Google Chrome app;
- Tap the three dots in the top right corner;
- Go to "History";
- Select "Clear browsing data...";
- Under "Time range", choose "All time";
- Tap "Clear data".
iPhone (iOS, using Safari)
- Open the phone's Settings app;
- Go to "Safari";
- Tap "Advanced";
- Then "Website Data";
- Finally, tap "Remove All Website Data".
Still not working?
If the problem persists after clearing the cache, try:
- Opening Privacy in another browser (such as Firefox or Edge);
- Opening the website in private mode;
- Restarting the device and trying again.
Need help?
If you have any questions, click the balloon in the bottom right corner of your screen, where it says "How can we help?", and talk to us.
